Privacy Policy & Client Data Protection
Our enduring commitment to discretion, data sovereignty, and high-net-worth client confidentiality.
Our Discretion Promise
We adhere strictly to international data privacy frameworks (including GDPR, CCPA, and statutory Swiss banking-grade confidentiality standards). We never monetize, lease, or share client details for marketing purposes.
Scope & Information We Collect
To curate, reserve, and manage bespoke travel itineraries, private aviation charters, and 5-star hotel accommodations, we collect essential traveler details provided during consultation:
- Primary Contact Credentials: Legal names, verified email addresses, telephone and direct WhatsApp numbers, and billing addresses.
- Passport & Identification Data: Passport numbers, nationalities, dates of birth, and visa eligibility metrics required by civil aviation authorities and luxury resorts.
- Personal Travel Preferences: Dietary restrictions, medical mobility needs, room preferences, and family traveler profiles.
- Payment & Transactional Records: Encrypted card tokens, wire transfer confirmations, and settlement invoices managed via PCI-DSS Level 1 certified gateways.
How We Utilize Client Data
Client information is processed solely for operational itinerary execution and direct concierge communication:
- Liaising with verified five-star hotel properties, private jet operators, and licensed local heritage guides.
- Generating encrypted digital itinerary proposals, flight manifests, and official booking vouchers.
- Providing 24/7 dedicated concierge assistance and real-time flight tracking during your journey.
- Complying with statutory tax, customs, and civil aviation security obligations.
Third-Party Data Disclosures & Security
We only transmit data to third-party suppliers who are directly involved in executing your itinerary. All vendor transfers occur over TLS 1.3 encrypted connections. Sensitive records such as passport scans are purged within 90 days of trip conclusion unless statutory tax retention applies.
Your Rights & Access Requests
You retain full statutory rights to inspect, rectify, or request permanent deletion of your personal records from our active reservation systems. To exercise your rights, please submit a written request to our dedicated data privacy desk at privacy@sonder.travel.