Cancellation & Refund Policy
Transparent cancellation schedules, pass-through refund protocols, and contingency protections.
Written Notice Requirement
All requests for itinerary cancellation or date postponement must be submitted in writing by the primary lead traveler via email to your assigned Travel Specialist.
Standard Cancellation Refund Matrix
Refunds on customized packages are calculated based on the calendar days between receipt of written cancellation and scheduled commencement:
Tiered Cancellation Penalty Schedule
| Notice Received Prior to Departure | Agency Retained Fee | Client Refund Eligibility | Notes |
|---|---|---|---|
| 60 or More Calendar Days | 10% Administration Fee | 90% Refund | Less non-refundable airline / sanctuary tickets |
| 31 to 59 Calendar Days | 25% Deposit Retained | 75% Refund | Credit may be applied to future travel within 12 months |
| 15 to 30 Calendar Days | 50% Total Cost | 50% Refund | Hotel penalties apply |
| 14 Days or Fewer / No-Show | 100% Total Cost | 0% (Non-Refundable) | Covered under comprehensive travel insurance |
Special Vendor Non-Refundable Items
Certain bespoke services carry 100% immediate non-refundable penalties from providers once issued. These include private jet positioning charges, commercial first-class airline tickets, luxury train reservations (e.g. Maharajas' Express, Venice Simplon-Orient-Express), and national park conservation permits.
Refund Processing & Timelines
Approved refunds will be processed back to the original funding source (credit card or bank account) within 10 to 14 business days of formal cancellation confirmation.